1. About this policy
This Privacy Policy explains how WOW Fintech Sdn Bhd (“E-Money Member”, “we”, “us” or “our”) collects, uses, discloses and protects your personal data when you visit this website or use the IC eligibility search.
We process personal data in accordance with the Personal Data Protection Act 2010 of Malaysia, as amended (the “PDPA”). By using this website or submitting your personal data to us, you acknowledge that you have read and understood this Privacy Policy. Where the law requires your consent, we will ask for it before processing your data.
2. Personal data we collect
Depending on how you use this website, we may collect:
- Identity data: your Malaysian identity card (IC) number, when you use the eligibility search.
- Eligibility data: the outcome of your eligibility search and related records.
- Contact data: your name, email address, phone number and any other details you give us when you contact us.
- Technical data: your IP address, browser type, device information, the pages you visit and the time of your visit. Our web servers collect this automatically to operate and secure the website.
We do not intentionally collect sensitive personal data, such as information about your health, religious beliefs, political opinions or biometric data, through this website.
3. How we use your personal data
We use your personal data to:
- carry out the eligibility search you request and show you the result;
- communicate with you about your search, application or enquiry;
- verify identity and prevent fraud, misuse and unauthorised access to personal records;
- operate, maintain and secure this website and our systems;
- comply with our legal and regulatory obligations, including requests from authorities; and
- fulfil any other purpose we tell you about when we collect your data, with your consent where required.
We do not use your IC number for marketing. We will only send you marketing communications if you have agreed to receive them, and you can opt out at any time.
4. Is providing your data required?
Providing your IC number is voluntary, but it is needed to use the eligibility search. If you choose not to provide it, we will not be able to carry out the search for you. Where a form marks other information as required, we need it to respond to your request.
6. Transfers outside Malaysia
Our service providers may store or process personal data outside Malaysia. When this happens, we take steps required by the PDPA to make sure your data continues to receive an adequate level of protection.
7. How we protect your data
We use reasonable administrative, technical and physical safeguards to protect personal data from loss, misuse, unauthorised access, modification and disclosure. These include encrypted connections, access controls and monitoring of our systems.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will notify the Personal Data Protection Commissioner and affected individuals where required by law.
8. How long we keep your data
We keep personal data only for as long as it is needed for the purposes described in this policy, or as required by law. When personal data is no longer needed, we securely delete or anonymise it.
9. Your rights
Subject to the PDPA, you have the right to:
- Access the personal data we hold about you. A fee permitted by law may apply.
- Correct personal data that is inaccurate, incomplete, misleading or out of date.
- Withdraw consent to our processing of your personal data, in full or in part. This may affect our ability to provide the search or related services.
- Stop direct marketing that uses your personal data.
- Data portability: ask us to transmit your personal data to another data controller, where technically feasible.
To make a request, please contact WOW Fintech Sdn Bhd. We may need to verify your identity before acting on it, and we will respond within the time required by the PDPA. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
11. Third-party websites
This website may link to websites operated by others. We are not responsible for their content or privacy practices, so please read their privacy policies before providing any personal data.
12. Age requirement
The E-Money Member Visa Prepaid card and the eligibility search are intended for individuals aged 18 and above. If you are under 18, you must obtain the consent of a parent or guardian before submitting any personal data.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be on this page, with the effective date shown at the top. If we make significant changes, we will let you know on this website.
14. Language
This Privacy Policy is written in English. If it is translated into Bahasa Malaysia or another language and there is any inconsistency, the English version prevails.